Last updated: September 10, 2026
We want you to feel confident using Paper_Tracker products. This Limited Warranty Policy explains the one-year international commercial warranty provided by PAPER TRACKER TECHNOLOGY LIMITED for products sold directly through the official Paper_Tracker online store.
This warranty is available to the original purchaser, starts on the date of delivery, and is provided in addition to any mandatory consumer rights that apply where you live. No separate product registration is required, but proof of purchase is required.
1. Warranty period and coverage
For one (1) year from delivery, Paper_Tracker warrants that products sold through our official online store will be free from defects in materials and workmanship under normal and intended use and will substantially conform to the published product documentation.
This coverage applies to products and accessories sold in our store. For custom prescription lenses, defects in materials, manufacturing, lens cutting, or processing performed by us are covered. Incorrect prescriptions, measurements, fitting information, or other customization data supplied by the customer are not covered.
2. International support included
During the warranty period, our international support includes installation guidance, troubleshooting, replacement-part reshipment, and assistance with returns, exchanges, or repairs.
You may start a warranty request by emailing support@papertracker.top or contacting us through the official Paper_Tracker Discord.
3. Damaged, missing, incorrect, or non-working items on arrival
If an order arrives damaged, defective, missing parts, materially incorrect, or does not work on arrival, please contact us as soon as reasonably possible and, where possible, within seven (7) calendar days after delivery. Reporting within seven days helps us arrange the fastest replacement or other solution.
A report made after seven days does not automatically end the one-year warranty. The claim will instead be assessed under the normal warranty process.
4. How we resolve a valid warranty claim
Once a covered issue is verified, we will first try to resolve it through technical guidance, replacement parts, or repair. If that is not practical or does not resolve the issue within a reasonable time, we may provide an exchange. If repair or exchange cannot reasonably resolve the issue, we may provide an appropriate price reduction or refund.
The exact remedy depends on the product, the fault, available parts and inventory, your location, and applicable law. A replacement or repaired product remains covered for the unexpired portion of the original warranty period; the one-year period does not restart.
No six percent (6%) refund processing fee will be charged when a refund results from a verified product defect, an incorrect item, or another error for which we are responsible.
5. Shipping, duties, and return authorization
For an approved claim involving a verified product defect or our error, we will cover reasonable return shipping and the reasonable cost of sending the repaired or replacement item. You must contact us before returning anything and use the return method that we provide or approve. Unapproved or unusually expensive shipping costs may not be reimbursed.
The DDU / DAP allocation of import charges for an ordinary purchase does not determine the costs of a statutory remedy. Where applicable law requires a free repair or replacement for a defect, we cover the necessary shipping and clearance-related costs required by that law. For other voluntary warranty or paid services, any lawful customer-paid import charges will be explained before shipment and will not be charged twice.
If inspection shows that the issue was caused by accidental damage, misuse, or another excluded reason, the customer is responsible for shipping and any optional paid service.
6. What is not covered
To the extent permitted by applicable law, this limited warranty does not cover:
- normal wear and tear, consumable parts, or cosmetic changes that do not affect normal operation;
- accidents, drops, impact, crushing, fire, liquid exposure, improper storage, or use outside the documented operating conditions;
- incorrect installation or calibration, misuse, abuse, neglect, or failure to follow product instructions;
- unauthorized disassembly, repair, modification, or alteration;
- damage caused by unsupported third-party hardware, software, accessories, power supplies, or services;
- compatibility or functionality changes caused by third-party headsets, platforms, games, operating systems, drivers, or software updates;
- incorrect prescription, measurement, fitting, or customization information supplied by the customer; or
- loss, theft, or damage occurring during a return shipment not arranged or approved by us.
7. Paid support for issues outside warranty
If an issue is not covered, has resulted from customer-caused damage, or occurs after the warranty period, we may still offer paid troubleshooting, repair, replacement parts, or shipping where service is reasonably available. We will explain the available option and expected charge before proceeding.
8. What to provide with a claim
To help us assess and resolve a request, please provide:
- your order number and the email address used for the purchase;
- the product name and serial number, where applicable;
- a clear description of the problem and the steps already tried; and
- reasonable supporting material such as photos, videos, screenshots, logs, or diagnostic information.
Please do not send a product back until we have provided or approved return instructions.
9. Original purchaser and proof of purchase
This commercial warranty is provided to the original purchaser of the product from the official Paper_Tracker online store and is not transferable. An order confirmation, order number, or other reasonable proof of purchase is required for service.
10. Mandatory consumer rights
This one-year limited commercial warranty is an additional benefit. It does not replace, restrict, or exclude any non-waivable statutory guarantee, remedy, or consumer right that applies under the law of your country, state, province, or place of residence. Where mandatory law provides stronger or longer protection, that law controls.
This one-year commercial warranty is additional to statutory rights. Where EU consumer guarantee rules apply, goods normally have a minimum two-year legal guarantee from delivery, and some countries provide longer protection. Expiry of our commercial warranty does not end those rights.
11. Contact
Warranty provider: PAPER TRACKER TECHNOLOGY LIMITED
Brand: Paper_Tracker
Email: support@papertracker.top
Discord: https://discord.gg/papertracker
