Shipping policy

Last Updated: September 10, 2026

This Shipping Policy applies to products sold by PAPER TRACKER TECHNOLOGY LIMITED under the Paper_Tracker brand. Translations of this Policy are provided for convenience. To the maximum extent permitted by applicable law, the English version prevails in the event of any inconsistency.

1. Order Processing and Dispatch

  1. The second international early-bird batch of Paper_Tracker Kits is available for pre-order and is expected to begin dispatching in December 2026. The product page, checkout page, order confirmation, and any written updates from us provide the current batch schedule.
  2. Processing times for in-stock items, custom products, limited batches, or items requiring manual preparation may vary when clearly stated on the product page or communicated to you.
  3. If we are unable to dispatch your order within the stated timeframe, we will provide a revised estimated dispatch date and explain any cancellation or refund options required by applicable law.

2. Shipping Transit Times

  1. Shipping times shown at checkout are estimated transit times after dispatch, not the total time from order placement.
  2. Shipping estimates for your destination are shown with the available delivery methods at checkout.
  3. Shipping estimates are not guaranteed delivery dates. Actual delivery may be affected by customs inspection, local carrier handling, weather, holidays, remote-area delivery, incorrect address information, or other events outside our reasonable control.

3. Shipping Costs

  1. Shipping costs are calculated and displayed at checkout based on destination, package weight, available shipping methods, and other applicable factors.
  2. Product prices do not include international shipping unless expressly stated otherwise.

4. Import Charges

Depending on the destination, import duties, VAT/GST, or customs-related fees may apply and are determined by local authorities or carriers.

EU delivery: DDU / DAP

Orders shipped to the European Union use DAP (Delivered at Place), also commonly referred to as DDU (Delivered Duty Unpaid). Except for amounts expressly itemized and collected at checkout, product prices and shipping charges do not include import VAT, customs duties, or carrier customs-clearance or disbursement fees. If these charges arise, the recipient must pay them as requested by the local customs authority or carrier.

The recipient must provide the information required for import clearance and pay applicable charges promptly. The destination country's customs authority and carrier determine the amounts due. This arrangement does not affect your rights under applicable consumer law.

5. Address Accuracy and Delivery Issues

  1. You are responsible for providing a complete, accurate, and deliverable shipping address, phone number, email address, and any information required for customs clearance or local delivery.
  2. Where a parcel is returned or cannot be delivered because of incorrect information supplied by you, refusal to cooperate with required customs clearance, or other circumstances for which you are responsible, we may deduct only lawful, reasonable and documented costs actually incurred, such as return shipping, redelivery, customs or storage. We will explain each deduction. The same cost will not be charged twice. Statutory rights and the full-refund exceptions in this policy take priority.

6. Tracking and Delivery Confirmation

  1. When tracking information is available, we will provide it through order updates or customer support channels.
  2. Tracking updates may take time to appear after dispatch, especially for cross-border shipments or during carrier handoff between logistics providers.

7. Lost, Damaged, or Incorrect Shipments

  1. If your shipment appears lost, arrives damaged, is missing items, or contains materially incorrect items, contact us at support@papertracker.top as soon as reasonably possible.
  2. Please include your order number, tracking number if available, a description of the issue, and reasonable supporting evidence such as photos, videos, package labels, or carrier notices.
  3. Depending on the circumstances and applicable law, we may assist with carrier investigation, replacement parts, repair, exchange, refund, or another appropriate remedy.

8. Second International Early-Bird Batch

For orders in the second international early-bird batch of Paper_Tracker Kits, if we confirm that the parcel cannot be delivered to your shipping address or that no shipping service is available, we will notify you, cancel the order and refund the full amount paid to us for the order, including any shipping charges. No refund processing fee will apply.

The second international early-bird batch of Paper_Tracker Kits is priced below later international batches. It includes a printed quick-start guide; scan its QR code for the full Chinese and English instructions. For available destinations and shipping rates, see checkout. International after-sales support is available by email and Discord for setup, troubleshooting, replacement parts, returns, exchanges and repairs. Please read the product page and pre-order details before ordering.

9. Contact Information

For shipping questions, customs issues, address updates, or delivery support, contact:

Paper_Tracker
Legal Entity: PAPER TRACKER TECHNOLOGY LIMITED
Email: support@papertracker.top